Front Desk Representative

General Position Description: We are seeking a dynamic, energetic personality to join our front desk family. This position is responsible for providing outstanding customer service to all of our guests in assisting members with checking into classes/workouts, maintaining a clean and inviting reception area and helping to sign-up new members. Front Desk Representatives are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrating a positive and professional attitude.

Responsibilities:

• Welcoming guests in a friendly and professional way
• Making sure all members are checked into the appropriate class
• Addressing and appropriately escalating customer complaints and or concerns
• Providing information about facility, programs, classes, team, memberships and any other services offered
• Maintain a clean and welcoming lobby and front desk area
• Taking detailed messages and relaying to the appropriate team member
• Perform opening and closing desk duties
• Processing payments for concessions

Requirements

• Proven experience as front desk representative, agent or relevant position
• General knowledge of basketball and sports language
• Proficiency in English (oral and written); knowledge of additional languages a plus
• Computer literacy
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and ability to multitask
• Problem-solving skills
• Customer service orientation
• High School diploma; additional qualifications will be a plus

Email justplay@justplaysports.net with resume