Front Desk Representative

General Position Description: We are seeking a dynamic, energetic personality to join our front desk family. This position is responsible for providing outstanding customer service to all of our guests in assisting members with checking into classes/workouts, maintaining a clean and inviting reception area and helping to sign-up new members. Front Desk Representatives are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrating a positive and professional attitude.


  • Welcoming guests in a friendly and professional way
  • Making sure all members are checked into the appropriate class
  • Addressing and appropriately escalating customer complaints and or concerns
  • Providing information about facility, programs, classes, team, memberships and any other services offered
  • Maintain a clean and welcoming lobby and front desk area
  • Taking detailed messages and relaying to the appropriate team member
  • Perform opening and closing desk duties
  • Processing payments for concessions


  • Proven experience as front desk representative, agent or relevant position
  • General knowledge of basketball and sports language
  • Proficiency in English (oral and written); knowledge of additional languages a plus
  • Computer literacy
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and ability to multitask
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plus


Email with resume